Return Policy
PITCH A STITCH+ RETURN POLICY & 30-DAY GUARANTEE
From our design services and products to our customers and employees, integrity is stitched into the very fabric of our company. We select only the highest quality products, which are then customized just for you! Every item is checked again for quality and accuracy before it ships to you or someone special.
We guarantee our personalized products to be free of manufacturing errors or product defects. If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or an immediate full refund. Please note, personalized items cannot be accepted for return unless there is a manufacturing error or product defect.
All refunds and exchanges must be made within 30 days of receipt. Please contact our customer service department should you have any additional questions or would like to inquire about a return.
Additional non-returnable items:
- Gift cards
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at info@pitchastitch.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@pitchastitch.com.
Items should be mailed to:
PitchAStitch+ Exchanges160 Winston Drive
Suite 7
Athens, Georgia 30607
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Return Shipping
After coordinating the details of a return, please ship your product to:
PitchAStitch+ Returns160 Winston Drive
Suite 7
Athens, Georgia 30607
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
